Return and Refund policy
This policy was last modified on 1st Janruary 2021
- If the seal of parcel is broken please do not accept parcel from delivery boy.
- Make the unboxing video to make sure the item within is not broken, without video evidence no refund will be made.
- If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund depending on the product category and condition. Please see the detailed description of item.
- Please note that some products are not eligible for a return if the product is "No longer needed".
- For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).
- For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly.
- Rawlix items: 14 Days; Return and refund.
- Non-Rawlix items: 7 Days; Return and refund.
- Not eligible for return if the item is "No longer needed".
- If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
Valid reasons to return an item.
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only.
The Product must
- Be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
- Include the original tags, user manual, warranty cards, freebies and accessories.
- Be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Rawlix packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
- If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
- The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed.
- Refund will made through any account number (Bank, Easy Paisa, Jazz Cash Etc.) inquired through the phone number though which order is placed at first place.
- It will take approximately 5 working days to make refund payment.
NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.